Create a Just Culture
EU Regulation 376 requires each organization in civil aviation to adopt 'Just Culture' principles in it's Safety Management System.
Discover how to balance your Safety Policy and your Employee Conduct & Disciplinary Action policies. Take your organization beyond the checklists and flowcharts. Create enagement from Board Room to Shopfloor with the Gogen Just Culture Program.
GoGen Just Culture Program
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Relevant
The Gogen Just Culture Program explores the fundamental concepts behind Just Culture, and behind Regulation 376. It brings a deeper understanding and zeroes in on issues such as the relation between your safety policy and disciplinary action policies. - 2
From Boardroom to Shopfloor
Creating a Just Culture requires a coordinated approach. The GoGen Just Culture Program engages all levels of the organization. A specific focus on the challenges at each level is combined with a consistent message. - 3
Incredibly Engaging
The GoGen Just Culture workshops are just incredibly fun and engaging. Participants interact with each other at a new, deeper level than ever before and discover new ways to approach long-standing safety issues... and more! - 4
Pilots, Bagage Handlers, Catering...
A Just Culture comes to life when implemented across all stakeholders in Aviation. The GoGen Just Culture Program has been tried and tested for pilots, air traffic controllers, bagage handlers, catering staff, cabin crew etc. etc..
Program Elements
Boardroom Session
Creating a Just Culture is a long term process that touches on human nature, operational issues and HR, legal and compliance issues. Strong alignment at board level on issues such as disciplinary action are key. In a 3-hour workshop your boardroom team is guided to come to agreement on fundamental issues, giving a sound foundation for your Just Culture Policy.
Unit Management
Unit management plays a crucial role in making a Just Culture come to life. They are required to be alert to operational situations in which Just Culture is at play, and to take the right short term actions leading to the desired long term outcome. In a 3-hour workshop they get a good theoretical background and practical tools to equip them for this role.
Supervisors and Shopfloor
In the end, Just Culture works, or doesn't work, in the daily operations. Beliefs, ideas and ways of working need to change, often in a high-paced environment. Through short workshops or tailormade mini-programs, the message of Just Culture is brought to the shopfloor in a manner that is it easy to adopt and integrate into daily practice.
Background theory
Creating a Just Culture in any size organization cannot be done simply by following a checklist. You will need to map your own course. To equip you for this journey, the workshops will cover both fundamental ideas such as justice, rules and ethics, as well as the background of Regulation 376, and the idea of Just Culture itself
Practical tools
The Gogen Just Culture Program will introduce practical tools to support your Just Culture process. Ranging from Sidney Dekker to Hearts and Minds, and tools like the reasonability test are discussed and applied to real cases. Links will be made to your existing safety practices so as to enhance your current safety processes.
Tailor made
Through our intake process the Gogen Just Culture Program will be tailor made to your organization, taking specific examples and relevant issues that are important to your success, and integrating the tools and communicated practices to your safety management policies and long term direction. A sustainable approach from day one.
About
Gogen
Gogen is focussed on creating best in class performance in High Reliability Organizations. In Aviation, Gogen is the developer and custodian of the Skybrary Just Culture Repository and Knowledge Center, as well the Safety and Justice Navigator.
Patrick Kools - Just Culture Program Leader
Patrick co-creates new directions in complex environments. His passion for and vision on changes are refreshing. Working from the belief that care and connection lead to excellence in high risk environments he brings people together in industry, aviation and healthcare organizations to create new directions and high performance. Care, compassion and non-judgement are central themes.
With a broad experience, ranging from building the organization of two of the largests gas fields in Europe to guiding organizations in the Dutch Healthcare and Aviation, he combines deep operational expertise with fresh perspectives and an extremely pragmatic style.